Alma’s Back of House Tour Opens a Window on Fascinating Hotel Operations

Alma’s one-hour “Back of House” tour sheds light on the inner workings of the resort.

Tour stops include the Generation Station (pictured) as well as the Pastry Room, Staff Canteen, Engineering Workshop, Loading Dock, Laundry and Uniform Rooms, Buggy Station electric, centralized air conditioning plant, water treatment plant and CCTV room and fire panel.

In the CCTV and fire panel room, guests view images captured by 531 CCTV cameras and discover 3,162 smoke detectors and 9,548 sprinklers designed to keep the 30-hectare complex secure.

The 325 m² water treatment plant (photo) deploys a reverse osmosis system to provide 70,000 L of drinking water and ice per week for all the kitchens in the complex.

To kick off when the resort reopens, Alma’s 1-hour “Back of House” tour will lead groups of guests through the inner workings of the resort.

Cam Ranh, Vietnam – With the virus surge in Vietnam forcing Alma To temporarily close, the resort team took care of creating a one-off tour that answers everything you wanted to know about a hotel but were afraid to ask.

To kick off when the resort reopens, Alma’s one-hour “Back of House” tour will lead groups of guests through the inner workings of the resort every Tuesday and Thursday starting at 3:00 p.m.

Tour stops include the pastry room, staff canteen, engineering workshop, loading dock, laundry and uniform rooms, electric buggy station, generator station, central air conditioning plant, water treatment plant and CCTV room and fire panel.

Participants will learn all kinds of interesting facts. Namely: 28 employees of the laundromat wash an average of 26.4 tonnes of laundry per week, including 49,690 towels, 2,320 sheets and 1,160 pillowcases.

In the pastry room, eight pastry chefs and five bakers make 1,200 Danish pastries, 1,000 croissants, 850 rolls and 800 muffins per week, in addition to 50 liters of homemade ice cream, 10 kilos of tiramisu and 50 Chinese egg tarts.

In the CCTV and fire panel room, guests view images captured by 531 CCTV cameras and discover 3,162 smoke detectors and 9,548 sprinklers designed to keep the 30-hectare complex secure. The air conditioning plant, managed by seven air conditioning technicians, supplies chilled water for 1,049 air conditioning units.

“It’s fascinating to go behind the scenes and see all the hard work and preparation it takes to deliver a seamless customer experience in a 580 key resort,” said Alma’s general manager Herbert Laubichler-Pichler. “The complex needs 900 m3 of water per day and 46,720 kWh of electricity, so we have systems in place to reduce our carbon footprint, including a water treatment plant, a buggy station electric and recycling in our garbage room. “

The 325 m² water treatment plant deploys a reverse osmosis system to provide 70,000 L of drinking water and ice per week for all the kitchens in the complex. The garbage room processes around 250 kilograms of garbage per day, including compostable and recyclable waste, for example selling an average of 110 liters of cooking oil per week to non-food companies for recycling.

The 36 electric buggies at the resort’s 360 m² stroller station each take an average of six hours to recharge. The 335 m² power plant houses five generators with a combined capacity of 10,000 kVA in the event of a loss of grid power. In the engineering shop, an average of 35 items are repaired each week, ranging from tables and chairs to microwaves to garden lights.

Alma has implemented a series of strict health and safety measures to combat COVID-19.


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